Technical Support

Possible solutions:

1. Ensure you're logged into the correct account
2. Check if the assessment was completed (you should have received a completion email)
3. Try accessing from a different device or browser
4. Allow up to 5 minutes for report generation after assessment completion

If you completed the assessment but still can't access your results, please contact support with your account email and approximate completion time.

Possible solutions:

1. Update the app to the latest version from the App Store or Google Play
2. Restart your mobile device
3. Uninstall and reinstall the app (your data is stored on our servers)
4. Check if your device meets the minimum requirements:
   • iOS: Version 13.0 or later
   • Android: Version 8.0 or later

If problems persist, please report the issue with details about your device model and operating system version.

Possible solutions:

1. Check your payment method expiration date and security code
2. Verify with your bank that the transaction wasn't blocked
3. Check if the payment appears in your account's billing history
4. Try using a different payment method

For billing inquiries, please contact our support team with your account email and any relevant transaction details.